Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can visit any Scott’s Jewellers location for a professional fitting or request a complimentary physical ring sizer to be mailed to your home.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and bespoke commissions are final sale and cannot be returned.
Are your diamonds and gemstones ethically sourced?
Yes, Scott’s Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, and our gemstones are sourced from reputable suppliers who adhere to strict labor and environmental standards.
Do you offer international shipping?
We ship worldwide via insured express couriers. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for and clean my jewelry?
To maintain brilliance, we recommend cleaning your jewelry with a soft brush and mild soapy water. Avoid exposure to harsh chemicals or abrasive surfaces. We also offer professional cleaning and inspection services at all our boutiques.
Does my purchase come with a warranty?
Every piece from Scott’s Jewellers includes a lifetime warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss, but we provide repair services for a nominal fee.